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Questions about orders, routines, or ingredients—our team responds with care, not scripts.
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We Can Help With
- Tracking, exchanges, and delivery questions
- Product fit, textures, and how to layer
- Ingredients, sensitivity, and first-time use
- Building a personalized skincare ritual
- Subscription and account management
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Common Questions
Frequently Asked
Quick answers to common questions. If you don't find what you need, our team is just a message away.
Browse ProductsHow long does shipping take?
Standard shipping takes 3–7 business days within the US. Express options are available at checkout for 1–2 day delivery.
What is your return policy?
We accept returns within 30 days of delivery for unopened products. Opened items may be eligible for exchange if there's a reaction or sensitivity concern.
Can you help me build a routine?
Absolutely. Send us a message with your skin type and concerns, and our team will suggest a personalized ritual from our collections.
Are your products suitable for sensitive skin?
All Elara formulas are free from parabens, sulfates, and synthetic fragrances. We recommend patch testing for first-time use, especially on reactive skin.