Privacy Policy

We collect personal information you provide directly—such as your name, email address, shipping address, and payment details—when you create an account, place an order, or contact our support team.

We also collect usage data automatically, including pages visited, device information, browser type, and IP address. This helps us understand how our platform is used and where we can improve.

Your information is used to process and fulfill orders, communicate order updates and shipping notifications, and provide customer support when you reach out.

We also use aggregated, anonymized data to improve product recommendations, optimize site performance, and understand shopping patterns. We never sell your personal data to third parties.

We share personal information only with trusted service providers who assist with payment processing, order fulfillment, and shipping. These partners are contractually required to protect your data.

We may also disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of Elara, our customers, or others.

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular access audits to protect your personal information.

While no system is completely immune to risk, we continuously monitor and update our security practices to minimize vulnerabilities and respond swiftly to any incidents.

We retain your personal information for as long as your account is active or as needed to fulfill orders, provide services, and comply with legal obligations.

If you close your account, we will delete or anonymize your data within 90 days, unless a longer retention period is required by law or for legitimate business purposes.

You can access, update, or delete your personal information at any time through your account settings. You may also unsubscribe from marketing emails using the link in any message.

If you wish to request a full data export or permanent deletion, contact our support team. We will process your request within 30 days in accordance with applicable data protection regulations.